SHIPPING & RETURN POLICY
We really appreciate your business. We want to thank you for your understanding and cooperation in advance.
We use UPS and USPS base on the time and cost. We will choose the fastest and cheapest options. If USPS doesn’t delivery to your address please request for UPS.
We have a 30 days return for all products.
In the event that your item arrives broken, please email Info@healthybowls.com immediately. Please open and inspect all packages upon receipt. We cannot process damaged claims more than 15 days after you received the item. Please keep the broken item and all packaging for at least 14 days after you have contacted us.
You might not need to mail the broken item back to us. Please email us photos of the damaged item and any damage to the packaging first. In addition, if you purchased a fermenting crock, please indicate whether the lid and stones were damaged, or only the crock itself. Once we have the photos, we will be able to ship you a replacement within 1-2 business days.
All Other Returns
If you would like to return the item you purchased for any reasons, please email us immediately. You will be responsible for paying the return shipping to get the product back to us. Once we have received the item, we will inspect it for any damage. If the product is unused and in sell-able condition, we will issue a full refund excluding the actual shipping charges.
You must contact us before sending the item back to us, otherwise we won't be able to process the return. The item will need to be back in our possession within 45 days of the original order. If we receive the order outside of this time period, we will be unable to process your return.
We recommend you purchase insurance on the return shipment for the purchase price of the item. If the product is damaged during the return shipment, you will be responsible for filing a claim with the shipping company if you choose. We will be unable to give you a refund of the original order in this situation.
We collect information from you when you place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purchasing of shipping labels to deliver the purchased products.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Healthybowls is PCI compliant. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by clicking the 'Adjust you email preferences' link at the bottom of any of our emails we send you.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
This policy was last modified on April 15th, 2016
Healthy bowls LLC.
PO Box 920262
Peachtree Corners Ga 30010
Toll Free: 1-800-856-2923
WARRANTY & SERVICE
Many products do have warranty. Please email for details.
My juicer will not turn on. What should I do?
There are a few things to check. 1) Make sure the socket into which you are plugging the machine works. Kitchen sockets have safety devices that are sensitive and turn off easily. 2) The fuse may be defective. Turn the juicer over; on the bottom there will be a black knob, which is the fuse holder. Turn the fuse holder counter-clockwise to release it. Take out the fuse and replace it. With your juicer you will find an extra fuse that should be affixed to the bottom of the machine. Place the fuse in the holder and turn it clockwise while pushing down to lock into the correct position.
Many manufactures maintain a full stock of parts products we distribute. Warranty parts will provided at no cost other than a shipping fee. Please email for further details.
If you have any questions, please contact us at firstname.lastname@example.org